The existence and growth of any organization are closely linked to its ability to offer products and services that meet customer expectations. Companies that stand out from the competition over the long term are those that maintain excellent customer relationships. This notably involves developing interpersonal skills in addition to technical competencies.
Customer orientation (both internal and external) is not solely the responsibility of managers; it must be an ongoing commitment shared by all employees within the organization.
During this training on customer relationship management and service quality, participants will take part in icebreaker activities, presentations, role-playing scenarios, experience-sharing sessions, a post-training action plan workshop, and practical exercises.
Below is an indicative outline of the training program (it may be adjusted based on participants’ needs if modification requests are made prior to the training):
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Porteille client - relation client
Cissoko is a consultant, trainer, and speaker with more than 17 years of professional experience, including over 10 years in the financial sector. Mr. Cissoko’s main areas of expertise include the sale of treasury and financial products within the banking…
View full profile$552 / participant
Public bodies and non-profits · plus taxes
$650 / participant
Businesses and individuals · plus taxes
Train your whole team as a private group, on your own documents, at your premises or in a virtual class, on the dates that suit you.
97% satisfaction (end-of-course evaluations, 120 evaluations) · Read all testimonials
