Area of expertise · CRM / ERP (Customer Relationship Management / Enterprise Resource Planning)
CRM / ERP (Customer Relationship Management / Enterprise Resource Planning): training for business and public service teams
5 hands-on courses for teams, at your workplace, in Montréal, in Québec City or online.
Training in CRM / ERP (Customer Relationship Management / Enterprise Resource Planning)
Doussou Formation offers 5 CRM / ERP (Customer Relationship Management / Enterprise Resource Planning) courses for business and public service teams.
Each course can be taken in class in Montreal or Quebec City, in a live virtual classroom, or as private training at your offices. In private training, the content is adapted to your tools, your data and your participants’ level.
All courses: CRM / ERP (Customer Relationship Management / Enterprise Resource Planning)
- All levels
HubSpot Training: Mastering Customer Relationship Management (Beginner)
This training course provides a practical introduction to HubSpot and helps participants adopt a clear and efficient methodology…
2 days$1,381 / participantView the course - All levels
Training: Customer Experience – A Key Driver of Organizational Success
The long-term success of any organization largely depends on its ability to deliver products and services that meet…
2 days$981 / participantView the course - All levels
Training: Customer Portfolio Management
In an increasingly competitive business environment, organizations are adopting structured approaches to assign dedicated advisors or account managers…
2 days$981 / participantView the course - All levels
Training: Customer Relationship Management and Service Quality
The existence and growth of any organization are closely linked to its ability to offer products and services…
1 day$650 / participantView the course - All levels
Training: Managing Internal and External Customer Complaints
One of the top priorities of any organization is to satisfy both its internal and external customers. Employee…
2 days$981 / participantView the course
No course of this length in the selection. Show all courses.
Private training for your team
None of these courses exactly matches your needs? We adapt the content to your context: your tools, your documents, your processes and your participants’ level.
- At your premises in Montréal, Québec City, Gatineau/Ottawa or elsewhere, or in a private virtual class
- Custom combined program built from several courses in our catalogue
- In the evening or spread over several weeks, based on your availability
- RAP-accredited supplier, with an offer that meets call-for-tender requirements
Why choose our CRM / ERP (Customer Relationship Management / Enterprise Resource Planning) training
- 01
Trainers who work in the field
Active practitioners who teach the methods they use every day.
- 02
Hands-on first
Small groups, practical exercises and, in private training, work on your own documents.
- 03
Built for the public sector
RAP-accredited supplier, training organization recognized by the CPMT (certificate no. 0059980), offer compliant with calls for tender.
- 04
Follow-up after the course
Course materials for each participant and optional personalized coaching after the course.
- 05
From beginner to advanced
Introductory and advanced courses to build a consistent skills path.
- 06
In class, online or at your offices
In class in Montreal (Hôtel Zéro 1) and Quebec City, in a live virtual classroom, or at your offices anywhere in Quebec and Ottawa.
Your trainer
View all trainersTestimonial
97% satisfaction according to client evaluations · Read all testimonials
Frequently asked questions: CRM / ERP (Customer Relationship Management / Enterprise Resource Planning)
Can you train our team at our premises?
Yes. A trainer comes to your premises in Montréal, Québec City, Gatineau/Ottawa or elsewhere, or leads a private virtual class. Exercises can be built from your own tools and documents. Learn more about corporate training.
Are these courses eligible under the RAP and Quebec’s 1% training law?
Doussou Formation is an accredited supplier of the Regroupement des achats en perfectionnement (RAP) of the Centre de services partagés du Québec and a training organization recognized by the CPMT (certificate no. 0059980). Employers subject to the 1% law can usually declare these expenses; check your situation with your payroll department or the CPMT.
In which languages and formats are the courses offered?
In French and English, in class in Montréal and Québec City, in a live virtual class or as private training at your premises. Several courses can also be given in the evening or spread over several weeks: write to us at info@doussou-formation.com.
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Planning training for your team?
Tell us what your teams need to master; we will suggest the right path.