The long-term success of any organization largely depends on its ability to deliver products and services that meet — and exceed — customer expectations. Companies that outperform their competitors over time are those that implement a strong customer experience management strategy. This requires the development of both interpersonal and technical skills.
Customer-centricity is not limited to executives and managers; it must be a shared, ongoing commitment across the entire organization.
Throughout this training, participants will engage in icebreaker activities, presentations, role-playing exercises, experience-sharing sessions, a post-training action plan workshop, a case study, and hands-on exercises.
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Cissoko is a consultant, trainer, and speaker with more than 17 years of professional experience, including over 10 years in the financial sector. Mr. Cissoko’s main areas of expertise include the sale of treasury and financial products within the banking…
View full profile$833 / participant
Public bodies and non-profits · plus taxes
$981 / participant
Businesses and individuals · plus taxes
Train your whole team as a private group, on your own documents, at your premises or in a virtual class, on the dates that suit you.
97% satisfaction (end-of-course evaluations, 120 evaluations) · Read all testimonials
