Article 1: Order Confirmation
A reservation for a workshop or training course is confirmed upon receipt of an email from an authorized representative, a purchase order, an accepted quotation, or an online payment.
Any training order implies acceptance of these General Terms and Conditions as well as the training program or course outline provided by Doussou Formation.
Article 2: Training
Doussou Formation may make reasonable adjustments to the content, sequence of modules, exercises, or teaching methods in order to take into account the participants’ level, technological developments, or the needs of the group.
Such adjustments shall not substantially alter the main objectives of the training. In the event of a significant change to the date, duration, format, or content of the training, the client will be informed as soon as reasonably possible.
Article 3: Pricing and Invoicing
Fees quoted by Doussou Formation are expressed in Canadian dollars in Canada and, where applicable, in euros for Europe.
Applicable taxes, including GST and QST in Canada or VAT where applicable, are added in accordance with the regulations in force.
Travel, accommodation, or other specific expenses are included only when expressly stated in the quotation or service proposal.
The applicable payment terms and deadlines are those specified in the quotation, purchase order, or invoice. In the absence of specific terms agreed upon with the client, payment is due in accordance with the terms indicated on the invoice.
Article 4: Cancellation, Rescheduling and Participant Replacement
Doussou Formation understands that unforeseen circumstances may arise. Any request to cancel or reschedule a training session must be submitted in writing, including by email.
A registration may be cancelled or rescheduled free of charge up to fourteen (14) calendar days before the start of the training.
For requests received less than fourteen (14) calendar days before the start of the training:
- rescheduling to another date may be subject to an administrative fee equal to 15% of the training fee;
- a cancellation may be subject to a fee equal to 35% of the training fee;
- a cancellation made less than forty-eight (48) hours before the start of the training, or a no-show without prior notice, may result in the full training fee being charged.
Whenever possible, Doussou Formation will favor rescheduling the training to a new date rather than cancelling it.
A registered participant may be replaced by another person from the same organization at no additional charge up to the start of the training.
Doussou Formation reserves the right to postpone or cancel a training session, particularly in the event of insufficient registrations, instructor unavailability, or circumstances beyond its reasonable control.
In such cases, the client may choose either to transfer the registration to a new date or to receive a refund of any training fees already paid.
Article 5: Training at the Client’s Premises
For training delivered at the client’s premises, the client is responsible for providing an environment suitable for the training, including an appropriate room, the necessary equipment and, where required, a reliable Internet connection.
Where specific software, licenses, user accounts, or equipment are required, the respective responsibilities of Doussou Formation and the client may be specified before the training.
Doussou Formation may assist the client with the technical or logistical preparation of the training when agreed upon in advance.
Article 6: Administrative Documents
Depending on the nature of the training and the client’s needs, Doussou Formation may provide relevant administrative documents such as attendance sheets, training certificates, evaluation questionnaires, and invoices.
These documents are generally sent to the administrative contact or entity designated by the client.
The client is encouraged to ensure that participant and contact information is accurate in order to facilitate the delivery of invitations, virtual classroom access information, and other training-related documents.
Doussou Formation cannot be held responsible for non-receipt caused, in particular, by an incorrect email address, spam filter, unreported change of contact information, or any other circumstance beyond its reasonable control.
Article 7: Participation and Conduct
Participants are expected to behave in a respectful and professional manner during training sessions and to comply with the rules applicable to the training location or virtual environment being used.
Doussou Formation may intervene when a participant’s conduct significantly disrupts the normal delivery of the training or adversely affects other participants, the instructor, or staff.
Article 8: Confidentiality and Intellectual Property
Confidential information shared by the client or participants in connection with a training session is treated confidentially by Doussou Formation, subject to applicable legal requirements.
Training materials, exercises, documents, presentations, videos, and other content provided by Doussou Formation or its instructors remain protected by applicable intellectual property rights.
Such materials may be used by participants for professional or personal purposes related to the training, but may not be reproduced, resold, publicly distributed, widely shared, or used for commercial purposes without prior authorization.
Audio or video recording of a training session is permitted only with the prior authorization of Doussou Formation, unless a recording is expressly included as part of the training offer.
Article 9: Testimonials and Client References
Comments and testimonials provided to Doussou Formation may be used for presentation, promotional, and service-improvement purposes, including on our website, social media channels, and presentation materials.
Unless the client provides written notice to the contrary, or unless a confidentiality agreement provides otherwise, Doussou Formation may mention the name of the client organization and use its logo to identify it as a client, partner, or organization that has received services from Doussou Formation.
This authorization applies to communications made by Doussou Formation as well as by its employees or representatives acting within the scope of their duties, including on the Doussou Formation website, social media channels, and presentation materials.
The client may withdraw this authorization at any time by submitting a written request to Doussou Formation. Doussou Formation will then remove the relevant name, logo, or content within a reasonable period of time.
Article 10: Evaluation, Satisfaction and Complaints
A training evaluation may be offered at the end of each session in order to collect participant feedback and support the continuous improvement of our services.
Any comment, concern, difficulty, or dissatisfaction regarding the content or delivery of a training session may be communicated to Doussou Formation.
We recommend that clients notify us within fourteen (14) calendar days following the training in order to facilitate the review of the situation and the identification of an appropriate solution.
Doussou Formation undertakes to review requests received in good faith and, whenever reasonably possible, to seek a satisfactory solution for the parties involved.
Article 11: Non-Solicitation
In order to protect the professional relationships established by Doussou Formation, the client agrees not to bypass Doussou Formation for the purpose of entering into a direct contractual relationship with an instructor or consultant introduced to the client in connection with a service provided by Doussou Formation.
This provision applies during the term of the engagement and for a period of twelve (12) months following its completion.
If the client wishes to establish a direct professional relationship with an instructor or consultant introduced by Doussou Formation, the client is encouraged to contact Doussou Formation in advance so that the parties may agree on appropriate arrangements.
Article 12: Affiliate Tracking and Partnerships
Doussou Formation may work with various partners, platforms, or affiliate programs in order to promote its training services and measure the source of certain registrations or transactions.
When a user accesses our website through a link provided by a partner, certain technical information or a referral code may be temporarily stored in the user’s browser or transmitted by the relevant platform in order to attribute a registration or purchase to the appropriate partner.
The duration and methods used for such tracking may vary depending on the technologies and partners involved. Doussou Formation seeks to limit these mechanisms to the information necessary for referral tracking, sales attribution, and the administration of its partnership programs.
For more information regarding the collection and use of personal information, please refer to our Privacy Policy.