One of the top priorities of any organization is to satisfy both its internal and external customers. Employee experience (internal customers) and customer experience (external customers) must therefore be central to every organizational decision. Since employees are responsible for delivering products and services, it is essential that they remain engaged and motivated to effectively address customer needs and enhance the overall experience.
As Bill Gates famously said, “Your most unhappy customers are your greatest source of learning.” This quote reminds us that despite an organization’s best efforts, some customers may remain dissatisfied. Effectively managing complaints then becomes both a strategic priority and a valuable opportunity for continuous improvement.
Throughout this training, participants will take part in icebreaker activities, presentations, practical scenarios, experience-sharing sessions, a post-training action plan workshop, and hands-on exercises.
By the end of the training “Managing Internal and External Customer Complaints”, participants will be able to:
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Cissoko is a consultant, trainer, and speaker with more than 17 years of professional experience, including over 10 years in the financial sector. Mr. Cissoko’s main areas of expertise include the sale of treasury and financial products within the banking…
View full profile$833 / participant
Public bodies and non-profits · plus taxes
$981 / participant
Businesses and individuals · plus taxes
Train your whole team as a private group, on your own documents, at your premises or in a virtual class, on the dates that suit you.
97% satisfaction (end-of-course evaluations, 120 evaluations) · Read all testimonials
